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We ship Worldwide. Click here for details.
We ship Worldwide! Click here for details.

Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs) page. If you have a question that isn't answered here, please contact us.

The Basics

How can I contact you?

Want to send us some pizza (or snail mail)? Here’s our address:

Beautemagic by Beautederm
Level 02 Newpoint Mall Doña Teresa Avenue
Nepo Center, Angeles City Pampanga 2009, Philippines

Want to chat with one of our cheerful team members?
Click that orange chat icon on the lower right corner of your screen and you'll be greeted by our friendly Customer Service.


PH +639998813471
PH +639204041953
10am to 8pm, Open daily

We’re totally social too!
  |  Instagram  | YouTube

What is your shipping policy?

Shipping fee starts from:

PHP 120.00/kg via J&T and JRS (nationwide)
PHP 185.00/kg via LBC Express (nationwide)

International buyers have the option of obtaining a shipping quote directly in their cart page. We use DHL Express for all international shipping.

BeauteMagic by Beautederm will not be responsible for any additional duties, taxes or levies imposed by your country’s customs office. Please make inquiries with your local importations body and ensure that you are completely familiar with any and all importation fees/taxes and requirements.

Please contact us to get more help if you're having trouble ordering to your country.

You can also check out our Delivery & Shipping page for more details.

What is your returns and exchange policy?

Your complete satisfaction is our top priority. We offer a seven (7) day return and exchange for our valued customers. 

Visit our Returns and Exchange page to know all the details.

Which method of payment do you accept?

Online payment (local & international):
Credit/Debit Card via PayPal (Visa, Mastercard, AMEX, Discover, UnionPay)
Credit/Debit Card via Xendit (Visa, Mastercard, JCB)

Bank Transfer: 
BDO (Banco De Oro)
PNB (Philippine National Bank)
BPI (Bank of the Philippine Island)


Payment Centers:
M Lhuillier
Cebuana Lhuillier
LBC Peso Padala
Palawan Express


Are your products genuine?

Yes. All of our products are sourced direct from Beautederm Corporation. When buying from our store, you can be certain that all products are 100% authentic.

We are an official Depot Distributor of all Beautederm products we carry in our store. Being an official distributor means you will never be charged more than the SRP (Suggest Retail Price) on any of our products.

Are all your products made in the Philippines?

All of our formulations (A.K.A the actual cream, liquid or oil that makes the product) are made right here in the Philippines. Other materials for packaging or tools are sourced from local and overseas.

Do you use synthetic scents or colors?

NEVER! Every product we make is crafted within an FDA certified laboratory and 100% free of synthetic fragrances and colors, toxins, parabens, phthalates, triclosan, SLS or GMOs.

Can you notify me when a product is back in stock?

Yes! Please enter your email at the product page in the "notify me" box. You will receive an email as soon as that product is back in stock.

Reseller Program

Do you have a reseller program?

Yes! The Beautederm Reseller Program is designed to make selling Beautederm products easy so you can start earning right away!

Please visit our Reseller Program page for the complete details.

Is every product in Beautederm line available for resell?

Most of our products are available for resell individually. If you have any questions, please reach out and we’ll get you sorted straight away!

Do I need to sign a reseller agreement?

Yes, we do have a Reseller Agreement and this is signed as part of the process to register as a Reseller.

What are your terms of payment?

Orders are paid for in full at the time the order is placed. Once payment is verified, your products will be delivered to your shipping address.